Shipping and Returns

From the moment you place an order on tulipaclub.com, it controls the payment/invoice information by prioritizing the safety of our customers who shop from the site.

For your domestic purchases from tulipahealthclub.com, when the basket amount is 150₺ or more, your order will be sent without paying a shipping fee.

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tulipaYour purchases on club.com will be delivered to Istanbul within 1-2 business days depending on its physical structure, and to all provinces outside Istanbul within 1-5 business days following the order by being reflected on your invoice. Depending on the purchased product/service structure of the contracted cargo company or companies, the delivery time may vary or may not require physical delivery.

Weekend Orders

Orders placed before 12:00 noon on Friday will start to be shipped on Saturday. Depending on the location of the cargo company, it may extend until Monday. All orders placed after 5 PM on Friday may not arrive until Tuesday as they will be processed the following Monday. There is no delivery on Sundays.

address information

In order for your order to reach you as quickly as possible, please write your address information as clearly as possible. Don't forget to include the zip code. If necessary, adding an address description will enable us to reach you more easily and on time.

Wrong / Missing Orders

Open the package you received with the cargo officer and check your order. If you notice any errors or omissions, please contact us immediately.

How many days is the return period?

In general, you can return the products you purchased within seven (7) days from the delivery date by stating the reason.

What are the return conditions?

Below you can find the items that must be complete in the products you send for return. If any of these are missing, product returns are not accepted.
- Invoice of the product,
- Return form,
- The products to be returned within 7 days must be delivered complete and undamaged with their box, packaging and activation code.
In case the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 45 days at the latest, and payments made by wire transfer within 1 week at the latest.

How do I return it?

Before sending the product to us, you must notify us of your return request by filling out the Product return form. After the delivery confirmation regarding the return has been sent to you by our customer service department, please fill in the return form that comes with the package and send the product to us. You will be informed by phone or e-mail confirmation information. In case the products delivered to our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.
From the moment you place an order on tulipahealthclub.com, it controls the payment/invoice information by prioritizing the safety of our customers who shop from the site.
For your domestic purchases from tulipahealthclub.com, when the basket amount is 150₺ or more, your order will be sent without paying a shipping fee.
The purchases you make on tulipahealthclub.com are delivered to Istanbul within 1-2 business days, and to all provinces outside Istanbul within 1-5 business days following the order, depending on its physical structure, by reflecting on your invoice. Depending on the purchased product/service structure of the contracted cargo company or companies, the delivery time may vary or may not require physical delivery.

Weekend Orders

Orders placed before 12:00 noon on Friday will start to be shipped on Saturday. Depending on the location of the cargo company, it may extend until Monday. All orders placed after 5 PM on Friday may not arrive until Tuesday as they will be processed the following Monday. There is no delivery on Sundays.

address information

In order for your order to reach you as quickly as possible, please write your address information as clearly as possible. Don't forget to include the zip code. If necessary, adding an address description will enable us to reach you more easily and on time.

Wrong / Missing Orders

Open the package you received with the cargo officer and check your order. If you notice any errors or omissions, please contact us immediately.

How many days is the return period?

In general, you can return the products you purchased within seven (7) days from the delivery date by stating the reason.

What are the return conditions?

Below you can find the items that must be complete in the products you send for return. any of these 

In case of missing product, product returns are not accepted.
- Invoice of the product,
- Return form,
- The products to be returned within 7 days must be delivered complete and undamaged with their box, packaging and activation code.
In case the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within 45 days at the latest, and payments made by wire transfer within 1 week at the latest.

How do I return it?

Before sending the product to us, you must notify us of your return request by filling out the Product return form. After the delivery confirmation regarding the return has been sent to you by our customer service department, please fill in the return form that comes with the package and send the product to us. You will be informed by phone or e-mail confirmation information. In case the products delivered to our company are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us.